Shipping Policy

This policy applies to purchases from the Hammer Timed Ltd online shop. Transport for equipment purchased through our marketplace or brokerage service is arranged separately.

Delivery area and charges

We currently deliver to eligible addresses within the United Kingdom.

Standard delivery is free to UK addresses accepted at checkout. Some products may have delivery restrictions because of their size, weight or the delivery location. Any applicable restrictions or additional charges will be explained before you place your order.

Dispatch and delivery times

Dispatch and delivery estimates vary by product and supplier. Please check the product page and checkout for any specific delivery information.

Unless a different delivery period has been agreed with you, we will deliver your goods within 30 days of accepting your order.

If we become aware of a delay, we will contact you with an update and explain your options. Your statutory rights concerning late delivery are unaffected.

Supplier fulfilment

Many products are dispatched directly by our suppliers or fulfilment partners on our behalf.

Orders containing products from different suppliers may arrive in separate parcels and on different days. Where tracking is available, it will be provided using the contact details supplied with your order.

Hammer Timed Ltd remains your point of contact for delivery queries where we are the seller.

Delivery details

Please check that your delivery address and contact details are correct before placing your order.

If you notice an error, email info@hammertimed.com as soon as possible. We will try to amend the details, although changes may not be possible once an order has been dispatched.

Any reasonable additional delivery costs arising from an incorrect address or a missed delivery will be explained and agreed where applicable.

Large or heavy products

Large or heavy items may require a specialist delivery service or an agreed delivery appointment.

Any requirements concerning access, unloading or kerbside delivery will be explained before purchase where applicable. Please tell us about restricted access or other delivery difficulties before ordering.

Do not assume that installation, assembly or positioning inside your property is included unless expressly stated.

Missing, damaged or incorrect deliveries

If your order has not arrived within the advised delivery period, or arrives damaged or incorrect, please contact info@hammertimed.com with your order number.

Photographs of damage to the goods or packaging can help us investigate, but are not a condition of your statutory rights. Signing for a delivery does not remove your rights concerning damaged or faulty goods.

For consumer purchases, goods remain our responsibility until they come into your physical possession, or that of