Returns and Refund Policy

This policy applies to products purchased through the Hammer Timed Ltd online shop. Separate terms apply to marketplace listings and brokerage transactions.

Supplier fulfilment and returns

Many of our products are dispatched directly by our suppliers. Where appropriate, the supplying partner handles return deliveries, inspections, repairs and replacements on our behalf.

Please contact info@hammertimed.com before returning an item so we can provide the correct return address and instructions. Different products may need to be returned to different suppliers. Please do not send goods to a dispatch address without checking with us first.

Hammer Timed Ltd remains your point of contact and, where we are the seller, responsible for meeting your statutory consumer rights. Your entitlement to a remedy is not dependent on our supplier reimbursing us.

Changing your mind

For most online purchases, you may cancel without giving a reason by notifying us within 14 days after the day you receive your goods. You then have a further 14 days to return them.

Email info@hammertimed.com with your order number and a clear statement that you wish to cancel. No particular form is required.

You may examine goods as you would in a shop. We may make a lawful deduction for any reduction in value caused by handling beyond what is